Frequently Asked Questions
Everything you need to know about your Promescent shopping experience.
What is your standard shipping policy?
We offer free standard shipping on all orders over $75. Domestic orders typically arrive within 3-5 business days, while international shipping can take 10-14 business days depending on the destination.
How do I return or exchange an item?
If you are not completely satisfied with your purchase, you can return or exchange unworn items with original tags within 30 days of delivery. Please use our online portal to generate a prepaid return label.
How can I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your garments sustainably sourced?
Promescent is committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with fair-trade certified factories.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.